The communication is what makes them different. Daily updates, weekly reports, and zero excuses. We trust them with client coordination, and they deliver exactly how we would.
Compassion backed By Precision
Hospice teams carry the weight of providing comfort and dignity at life’s most delicate stage. The last thing they need is to get stuck in paperwork, orders, or compliance tracking. At RSA, we take over the backend responsibilities, from referrals and IDG preparation to documentation and billing, so your clinicians can stay focused on care, not admin.
We make sure every referral, IDG note, and physician order is handled quickly, correctly, and compliantly, so your hospice can maintain both compassion and control.
Services that keep care teams focused on patients
Our Core Services
Every patient deserves a smooth start to care
Referral and Intake Management
We process incoming referrals, verify coverage, and create complete patient records in your EMR system. Our team ensures physician documentation and insurance details are verified before SOC, reducing back-and-forth delays.
What we do
- Process referrals and create new patient files
- Verify eligibility and insurance coverage
- Coordinate with physicians for documentation
- Communicate updates to clinical and intake teams
Tools we fit
Axxess, WellSky Hospice, Suncoast, CarePort
Result
Faster admissions and fewer incomplete patient files.
Keeping every IDG meeting organized and compliant
IDG Coordination and Documentation
We manage the preparation, scheduling, and documentation for Interdisciplinary Group (IDG) meetings, ensuring notes, plans, and signatures are always current and audit-ready.
What we do
- Prepare and distribute IDG meeting reports
- Track care plans and updates
- Ensure documentation compliance for all disciplines
- Follow up for missing notes or physician signatures
Tools we fit
Axxess, WellSky Hospice, Google Sheets
Result
Fully documented, compliant, and timely IDG reviews.
No pending orders, no missing signatures
Order and Plan of Care Management
Description:
Our specialists track physician orders and Plan of Care (POC) documentation daily, ensuring they’re sent, signed, and uploaded back without delay.
What we do:
- Create, review, and send physician orders
- Track pending orders and follow up daily
- Verify physician signatures and dates
- Maintain a digital log for all POCs
Tools we fit
SutureSign, Pinnacle, Doctor Alliance, Axxess
Result
Zero pending orders and a complete digital trail for every patient.
Accurate hours mean happier caregivers
Billing and Claims Support
Description
Hospice billing can get complex fast. We manage eligibility checks, claim submissions, and denial follow-ups to keep your reimbursements smooth and timely.
What we do
- Verify eligibility and authorizations
- Submit and track hospice claims
- Handle denials and payment postings
- Maintain weekly AR and revenue reports
Tools we fit
WellSky Hospice, Axxess, Office Ally, Medisoft
Result
Fewer denials, faster payments, and clear financial visibility.
Documentation that stands up to any audit
QA and Compliance Management
We review every chart, order, and note to ensure your agency stays compliant with Medicare and accreditation standards.
What we do
- QA reviews for patient records and documentation
- POC and IDG compliance checks
- Coordination for clinical corrections
- Audit-prep documentation reports
Tools we fit
Axxess, WellSky Hospice, Excel trackers
Result
Audit-ready documentation and a strong compliance record.
Let’s build a
Hospice backend that runs with care
Talk to our healthcare operations team and see how we can manage your hospice documentation, IDG flow, and billing with the same compassion you bring to patient care.
What Clients Say About Us
Managing Partner, Summit HR Group
Robert G.
Managing Partner, Summit HR Group
Product Manager, BrightLine Goods
We had 2,000 SKUs and a mess of listings across channels. These guys cleaned it all up within just days, synced our inventory, and took over customer support. Highly Recommended!
Ruben T.
Product Manager, BrightLine Goods
Host & Property Manager, South Florida
I run 8 Airbnb units and used to drown in messages, cleaners, and scheduling. RSA took over all of it. Now guests get replies instantly, cleanings run smooth, and I actually have weekends again.
Jason L.
Host & Property Manager, South Florida
Healthcare Clinic Manager
The intake and claims team they set up for us was smooth from day one. I appreciate how proactive they are—always spotting issues before we even notice them. It’s like having an in-house team without the extra overhead.
Michael T.
Healthcare Clinic Manager
E-commerce Brand Owner
I was skeptical at first about outsourcing our customer support, but RSA completely changed how we handle day-to-day queries. Their team feels like part of our company, and I don’t have to worry about tickets piling up anymore.
Emma R.
E-commerce Brand Owner
Operations Lead
Working with RSA has been a relief. They handle the messy details I never have time for—data, scheduling, order updates—so my team can focus on growth. I actually trust that things are running smoothly without me hovering.
James K.
Operations Lead
DTC Product Founder
We tried a pilot week with RSA, and it was a game changer. The team integrated so fast, learned our processes quickly, and the reporting was clear and actionable. We scaled with confidence after that.
Sophie L.
DTC Product Founder
They took web design to the next level
What impressed me the most is how human their approach is. They care about our brand, ask the right questions, and genuinely want to make our processes better. It doesn’t feel like outsourcing—it feels like teamwork
Olivia P.
They took web design to the next level