The communication is what makes them different. Daily updates, weekly reports, and zero excuses. We trust them with client coordination, and they deliver exactly how we would.
Reliable Backend Support for Personal and Chore Care Agencies
Chore and personal care agencies often get buried under paperwork, coordination, and authorizations. RSA steps in to handle all backend processes, from client onboarding and caregiver scheduling to payroll documentation and compliance tracking. We manage the daily flow behind your field teams, ensuring nothing slips between visits, authorizations, or renewals.
Our team understands Medicaid, waiver programs, and payer compliance, we make sure every visit, shift, and care note is tracked, approved, and ready for billing.
Services that keep care teams focused on patients
Our Core Services
We manage the back office so your nurses and therapists spend less time chasing paperwork and more time with families
Smooth onboarding for every new client
Client Intake and Onboarding
We manage the intake flow from referrals and authorizations to file creation. Every client record is verified, documented, and uploaded to your EMR before care begins.
What we do
- Process and log new referrals
- Verify coverage, eligibility, and authorizations
- Create digital client files
- Coordinate with schedulers and caregivers
Tools we fit
Axxess, WellSky, Alora, custom EMRs
Result
Faster client activation and fewer intake errors.
Shifts assigned smartly and on time
Scheduling and Caregiver Coordination
Scheduling can make or break your agency. We handle caregiver assignments, schedule adjustments, and daily reminders so every visit runs smoothly.
What we do
- Match caregivers with clients based on skill and availability
- Manage shift swaps, time-offs, and replacements
- Send out daily/weekly schedule confirmations
- Maintain digital logs of visits and time sheets
Tools we fit
Alora, WellSky, HomeTrak, ClearCare, Google Calendar
Result
Consistent coverage and no missed visits.
Never miss an authorization renewal again
Authorization and Compliance Tracking
Description:
We track authorization dates, visit limits, and renewals, notifying your team before deadlines hit.
What we do:
- Monitor authorization expirations
- Track visit usage against allowed units
- Prepare renewal requests and submit to payers
- Maintain a compliance dashboard
Tools we fit
Medicaid portals, Axxess, CarePort, Availity
Result
Fewer denials, fewer missed renewals, zero compliance stress.
Accurate hours mean happier caregivers
Payroll and Timesheet Management
Description
We manage time logs, verify shift records, and prepare data for payroll processing, ensuring caregivers get paid right and on time.
What we do
- Verify caregiver hours with EVV
- Cross-check visit data with schedules
- Prepare payroll summaries
- Handle corrections and adjustments
Tools we fit
WellSky Personal Care, ClearCare, Alora, Excel
Result
Accurate payroll data and stronger caregiver retention.
Every shift and record tracked in real time
Reporting and Oversight
You’ll never need to guess what’s happening with your agency. We send weekly reports summarizing scheduling, authorizations, and compliance performance.
What we do
- Weekly summary of visits completed
- Authorization and renewal updates
- Staff scheduling insights
- Compliance and documentation logs
Tools we fit
Google Sheets, Axxess dashboards, internal trackers
Result
Better visibility, faster decisions, more confident operations.
Compliance & Quality
Let’s simplify backend together
Talk to our healthcare operations team about your agency’s workflow. We’ll set up a system that keeps your visits, billing, and scheduling on track without extra overhead.
What Clients Say About Us
Managing Partner, Summit HR Group
Robert G.
Managing Partner, Summit HR Group
Product Manager, BrightLine Goods
We had 2,000 SKUs and a mess of listings across channels. These guys cleaned it all up within just days, synced our inventory, and took over customer support. Highly Recommended!
Ruben T.
Product Manager, BrightLine Goods
Host & Property Manager, South Florida
I run 8 Airbnb units and used to drown in messages, cleaners, and scheduling. RSA took over all of it. Now guests get replies instantly, cleanings run smooth, and I actually have weekends again.
Jason L.
Host & Property Manager, South Florida
Healthcare Clinic Manager
The intake and claims team they set up for us was smooth from day one. I appreciate how proactive they are—always spotting issues before we even notice them. It’s like having an in-house team without the extra overhead.
Michael T.
Healthcare Clinic Manager
E-commerce Brand Owner
I was skeptical at first about outsourcing our customer support, but RSA completely changed how we handle day-to-day queries. Their team feels like part of our company, and I don’t have to worry about tickets piling up anymore.
Emma R.
E-commerce Brand Owner
Operations Lead
Working with RSA has been a relief. They handle the messy details I never have time for—data, scheduling, order updates—so my team can focus on growth. I actually trust that things are running smoothly without me hovering.
James K.
Operations Lead
DTC Product Founder
We tried a pilot week with RSA, and it was a game changer. The team integrated so fast, learned our processes quickly, and the reporting was clear and actionable. We scaled with confidence after that.
Sophie L.
DTC Product Founder
They took web design to the next level
What impressed me the most is how human their approach is. They care about our brand, ask the right questions, and genuinely want to make our processes better. It doesn’t feel like outsourcing—it feels like teamwork
Olivia P.
They took web design to the next level